Refund policy
RETURNS
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Our return policy is valid for 30 days. If it is more than 30 days since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it to have. The item must also be in its original packaging.
Some items are completely non-returnable. Perishable goods such as groceries, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Furthermore, the following items cannot be returned:
* gift vouchers
* software products for download
* Some health and personal care products
In order to complete your return, we require a receipt or proof of purchase.
Please do not return purchased items to the manufacturer.
Gifts
If the item was marked as a gift at purchase and sent directly to you, you will receive a voucher for the purchase value when you return the item. Once we receive the returned item, you will receive a voucher via email.
If the item was not marked as a gift at purchase or sent to the gift giver, a refund will be made to the gift giver, and the gift giver will be notified of the return.
Shipping
To return your product, you should send your product to: Stutzerstrasse 44, Merlischachen, Schwyz, 6402, Switzerland.
You will need to pay the shipping cost for You will have to pay for the return of your item yourself. Shipping costs cannot be refunded. If you receive a refund, the return shipping cost will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you have an item valued at more than 75 francs send, you should consider a shipping service with tracking or the conclusion of a shipping insurance. We cannot guarantee that we will receive the item you have returned.
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Our return policy is valid for 30 days. If it is more than 30 days since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it to have. The item must also be in its original packaging.
Some items are completely non-returnable. Perishable goods such as groceries, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Furthermore, the following items cannot be returned:
* gift vouchers
* software products for download
* Some health and personal care products
In order to complete your return, we require a receipt or proof of purchase.
Please do not return purchased items to the manufacturer.
Gifts
If the item was marked as a gift at purchase and sent directly to you, you will receive a voucher for the purchase value when you return the item. Once we receive the returned item, you will receive a voucher via email.
If the item was not marked as a gift at purchase or sent to the gift giver, a refund will be made to the gift giver, and the gift giver will be notified of the return.
Shipping
To return your product, you should send your product to: Stutzerstrasse 44, Merlischachen, Schwyz, 6402, Switzerland.
You will need to pay the shipping cost for You will have to pay for the return of your item yourself. Shipping costs cannot be refunded. If you receive a refund, the return shipping cost will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you have an item valued at more than 75 francs send, you should consider a shipping service with tracking or the conclusion of a shipping insurance. We cannot guarantee that we will receive the item you have returned.
